Redefining Letter Mail Fulfillment for a Digitally Transforming World

Transactional Letter Mail is in decline, Postal Services are degrading and changing to adapt, but we are many years away from complete CCM Digital Transformation… if ever. SMX is bringing Digital Agility to the Physical Mail Consumer Communications Channel…. stay tuned.

CCM Digital Transformation

Sustainable Mail Fulfillment

CCM Application Development

Our Vision for Sustainable Letter Mail

Plastic Free Envelopes

Enabled by the Industries First Complete Inline Print to Mail System – RISO

*** New Canadian Plastics Registry Requirements

 

Carbon Neutral Offsetting

Achieved through Industry Standard practises for Mail Value Chain. Measure, Reduce, and apply Carbon Offsets to achieve CO2 Neutrality

 

 

Smart Logistics Network

Collaborating with North American fulfillment providers to digitally “sort” and distribute  closer to its end delivery destination removing swaths of physical mail travel. By leveraging “Plain Paper Factories, each location can create a common and consistent output.

Consumer Communication Preferences

AI  – 2025 Consumer Preference Generated Data:

couple
Receive bills solely through the mail 43%
Receive both digital and physical versions 94%
Trust physical letters more than emails 59%
Still opt for at least some paper statements 70%
Favor letters specifically to avoid digital overload 65%
FI's that are still primarily paper CCM 72%

Transactional Mail Potential for Marketing

Rustling,Paper,Envelopes,With,No,Plastic,Windows,,Marked,With,Crisp

Letter Mail Service Industry - News & Insights

Our Sustainable CCM Projects

Have a project you'd like to talk about?

We welcome inquiries from Interest Groups, Mail Senders, Suppliers / Service Providers and Last Mile Delivery Companies.
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